Last Updated: 2025-03-05

HavenNepal.com (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or make a booking. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, email address, phone number

• Billing and payment information (credit/debit card details, bank transfer info)

• Address, country, or other contact details

• Identification documents, if required for long-term stays or corporate bookings

b. Non-Personal Information

• IP address, browser type, operating system

• Pages visited, time spent on pages, click patterns

• Cookies and analytics data to improve our services

2. How We Use Your Information

We use the collected information to:

• Process bookings and payments

• Confirm reservations and provide customer support

• Improve our website and services

• Send promotional offers or newsletters (only if you opt-in)

• Comply with legal obligations or government regulations

3. Sharing Your Information

We do not sell or trade your personal data. Your information may be shared only with:

• Our payment processors for handling payments

• Service providers required to provide the booked services

• Law enforcement or regulatory authorities if legally required

4. Cookies & Tracking Technologies

• We use cookies and similar technologies to enhance user experience, track website performance, and collect analytics.

• Cookies may be disabled in your browser settings, but some features of the site may not function properly.

5. Data Retention

• Personal data will be retained only as long as necessary for the purposes stated, including to comply with legal requirements.

• After this period, data will be securely deleted or anonymized.

6. Data Security

• We use appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure.

• While we strive to protect your information, no method of transmission over the Internet is completely secure.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Opt-out of marketing communications

• Lodge a complaint with a data protection authority

To exercise your rights, please contact us using the information below.

8. Third-Party Links

• Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

• We encourage you to review their privacy policies.

9. Changes to This Policy

• We may update this Privacy Policy from time to time.

• Changes will be reflected with an updated “Last Updated” date.

• Continued use of our website after changes indicates acceptance of the updated policy.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Haven Service Apartment & Hotel Pvt. Ltd.
Email: helpdesk@havennepal.com
Address: Bakhundole, Sanepa Height, Lalitpur‑14, Nepal